Course Title	Management Time	Non-Management Time
General Harassment	3 hours

This course not only discusses sexual harassment, but also does include all the other prohibited types of harassment as well as a segment on non-discriminatory "Bullying".

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Course Title	Management Time	Non-Management Time
Americans with Disabilities Act (ADA)	3 hours

This course covers all of the relevant areas of the ADA as well as all of the recent U.S. and/or State Supreme Court rulings.

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Course Title	Management Time	Non-Management Time
Age Discrimination in Employment Act (ADEA)	2 hours

This comprehensive course covers all of the relevant areas of the ADEA as well as all of the recent U.S. and/or State Supreme Court rulings.

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Course Title	Management Time	Non-Management Time
Equal Pay (EPA)	2 hours

This comprehensive course covers all of the relevant areas of the EPA and any recent U.S. or State Supreme Court rulings, if any.

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Course Title	Management Time	Non-Management Time
Civil Rights Act of 1964 (Title VII)	2 hours

This comprehensive course covers all of the relevant areas of the Civil Rights Act of 1964, as amended, (referred to as Title VII), and all recent U.S. or State Supreme Court rulings, if any.

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Course Title	Management Time	Non-Management Time
Cultural or Workplace Diversity	4 hours

This course will help participants become more effective in dealing with employees who have different cultural backgrounds and languages and how these challenges are dealt with on a daily basis. This course also covers the laws involving the "English Only" rules and is generally designed to fit the individual needs of the company.

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Course Title	Management Time	Non-Management Time
Documentation and Record Keeping	3 hours

This course insures that the company will comply with all record keeping provisions of external agencies, such as Immigration, EEOC, FEPA, Wage & Hour, Department of Labor, and other regulatory agencies. This course also covers the necessity of documenting employee's files and what is to be documented.

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Course Title	Management Time	Non-Management Time
Workplace Safety	4 hours	3 hours

This course teaches management or employees how to maintain a safe working environment and to insure all OSHA requirements are met.

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Course Title	Management Time	Non-Management Time
Ergonomics	4 hours	3 hours

This course provides instruction and direction as to how to avoid repetitive strain and injuries in the workplace. This course will be designed in accordance with the needs and requirements of the Client Company.

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Course Title	Management Time	Non-Management Time
New Supervisor Orientation	8 hours

This course provides instruction and direction as to what new supervisors need and are required to know regarding internal and external rules and regulations, as established by the company as well as relevant state and federal laws that supervisors must comply with.

Note: This course includes HRBC's manual "An Employers Guide: How To Avoid Lawsuits When Disciplinary Actions Become Necessary.©" As with our other manual in this series, this manual is written in lay language making it easier for managers to understand their rights and responsibilities in disciplining or terminating employees.

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Course Title	Management Time	Non-Management Time
E-mail Usage	3 hours	2 hours

This course provides instruction on the do's and don'ts of E-mail usage. The management course includes provisions of how E-mail can be controlled and what rights the employer has or does not have.

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Course Title	Management Time	Non-Management Time
Mediation, an Overview	8 hours	8 hours

This course provides an overview of mediation and helps teach managers, supervisors or employees on how to recognize situations or conflicts that can best be resolved through the mediation. This course will also teach staff how to avoid costly and lengthy litigation by use of the mediation process.

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Course Title	Management Time	Non-Management Time
Mediation, Certificated	25 hours	25 hours

This course will train individual managers, supervisors, or employees on how to be skilled mediators capable of resolving in-house conflicts. This course meets all of the requirements for the State of California. Participants will be given a certificate at the end of the course to demonstrate they have achieved the basic mediation skills set forth by the California Dispute Resolution Practice Act of 1986.

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Course Title	Management Time	Non-Management Time
Mediation, Certificated	32 hours	32 hours

This course is the same as the 25-hour course with the exception that participants will receive an additional 7 hours of instruction on workplace disputes and EEO complaints, including sexual harassment. This course exceeds the requirements of the State of California and is highly recommended for in-house mediators. Participants will be given a certificate at the end of the course to demonstrate they have achieved the basic mediation skills set forth by the California Dispute Resolution Practice Act of 1986.

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Course Title	Management Time	Non-Management Time
Active Listening Skills

This workshop demonstrates how effective listening can enhance organization performance and improve interpersonal relationships among staff as well as between staff and customers.

It is recommended that this workshop be presented in conjunction with the Communication Skills workshop. It can be presented as a stand-alone workshop.

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Course Title	Management Time	Non-Management Time
Communication Skills

This workshop will focus on how emotions, cultural diversity and gender relate to the communication process. This workshop provides a thorough knowledge of the process of successful communication so the participants can gain the skills necessary to become effective communicators.

It is recommended that this workshop be presented in conjunction with the Active Listening Skills workshop. It can be presented as a stand-alone workshop.

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Course Title	Management Time	Non-Management Time
Win-Win Negotiations

This workshop focuses on turning a win-lose negotiation into win-win results. Win-win does not mean 'splitting the baby in half.' Win-win does mean obtaining the best advantage for your company without destroying the other party. Negotiations are not an 'all or nothing' proposition. This workshop will teach you how to get people with 'strong positions' to 'buy-in' to alternatives, getting to the 'yes' position.

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Course Title	Management Time	Non-Management Time
Effective Management Meetings

Companies and organizations loose tens of thousands of dollars each year when employees sit in 'unproductive' meetings. Participants will learn the 18 steps to effective meeting management, including setting and implementing agendas. The key, which participants will learn, is knowing when, how, why, and who should attend meetings.

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Course Title	Management Time	Non-Management Time
Dealing With Conflict

Surveys show that managers now spend about 20 percent or more of their time attempting to resolve conflicts. According to Human Resource professionals, poor work attitudes are often more harmful than incompetence. When there is gossip, misdirected anger or a lack of commitment in the workplace, problems will arise. Conflict management skills teach employees to work through conflicts on their own.

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Course Title	Management Time	Non-Management Time
Conflict Management Skills for Management

Management level training includes leadership skills, providing discipline without punishment, dealing with change and team-building. All participants will be given a personal assessment to determine their style of dealing with conflict.

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Course Title	Management Time	Non-Management Time
Creativity and Innovation

This workshop focuses on creativity and innovation, which will require the participant to look outside the traditional box. This workshop is fun, interactive and productive. The workshop teaches participants how to reduce problems and how to empower the workforce without loosing control.

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Course Title	Management Time	Non-Management Time
How To Problem Solve and Empower An Organization

This workshop focuses on empowerment as an affirmative business strategy. The participants will be taught tips, techniques and skills to enhance their knowledge in the use of problem solving to empower themselves as well as others. Problem solving and empowerment involves communication skills and conflict management.

It is recommended that this workshop be presented in conjunction with the Active Listening and Communication Skills workshops. Can be presented as a stand-alone workshop.

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Course Title	Management Time	Non-Management Time
Workplace Violence Prevention and Crisis Management

Workplace violence is a reality that cannot be ignored. This workshop will focus on what to look for as telltale signs of potential violence and how to defuse the situation rather than escalate the problem. This workshop will also focus on how the work force must be prepared for the worst if unpredictable violence does erupt and crisis management when disruption and violent behavior is present.

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Course Title	Management Time	Non-Management Time
How To Prepare For Mediation

This course teaches participants how mediators think and the different styles of mediation so that the participant and the mediator are on the same track. This course will teach you how to go under to opposite side's radar and break an impasse to the mediation. The participants will be taught how to think creatively by exploring innovative and unconventional resolutions.

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Course Title	Management Time	Non-Management Time
How To Prepare For Arbitration

This course teaches participants to understand the arbitration process, how arbitrators think and what they look for, how to submit evidence and facts, how to evaluate the strengths and weakness of a case to determine the company's exposure. This course also teaches the participants the best methods of exploring settlement before, or after, arbitration without looking desperate.

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Course Title	Management Time	Non-Management Time
Conducting Neutral Fact-Finding

This workshop incorporates active listening, effective communication skills, as well as prevention techniques to help eliminate or minimize the risk of lawsuits. This workshop is designed to teach Human Resource professionals how to conduct neutral fact-findings so that they are timely, thorough and meet legal requirements. This workshop will be interactive and hands-on. Participants will learn how to interview in a non-threatening manner, the art of asking questions and how to deal with sensitive issues. Learn what to say and what not to say during an interview, how to assess credibility and how to write a neutral report.

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Course Title	Management Time	Non-Management Time
Alternative Dispute Resolution (ADR) As An Affirmative Business Strategy

This workshop explores how to turn conflict into an opportunity to build business. Step negotiations, conciliation, mediation and arbitration are examples of effective ADR processes. Understanding these different ADR models allows the participant to implement all or part of each model as needed. This workshop effectively demonstrates how ADR can save time, money and relationships for companies. Emphasis's can be placed on employee/employer disputes, intra and inter-regional disputes, customer complaints or other specific needs of the company.

It is recommended that this course be presented in conjunction with the Communications Skills and Active Listening workshops. Can be presented as a stand-alone workshop.

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Course Title	Management Time	Non-Management Time
Partnering And Project Management Workshops

This workshop focuses on how to pull together and manage an efficient team so those projects are completed on time, within budget and without unnecessary distractions. This workshop teaches partnering and project management through collaboration, accountability and responsibility by all stakeholders through teamwork.

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Course Title	Management Time	Non-Management Time
Workplace Literacy (Basic) Skills

This workshop focuses on providing the basic workplace skills that companies are requiring of their employees here in the 21st Century. The 21st Century means CHANGE in the workplace so that there is an atmosphere of teamwork, respect, creativity and proactive work ethics. This workshop focuses on those objectives required by the 21st Century employers such as:

• Organizational effectiveness and leadership skills

• Interpersonal, negotiation and teamwork skills

• Self-esteem, goal setting and motivational skills

• Creative thinking and problem solving skills

• Communications skills, including, but not limited to active listening, speaking and inter-action skills

• Reading, writing and computation

• 'Learning to learn'

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Other Workshops Available

Please contact HRBC for more information on these courses/workshops